After-sale service measures

1. Provide free, one-year warranty for customer
JoinMax has always been pay attention to the quality of services as the lifeblood of enterprises. The company has an efficient, professional customer service department as the after-sales service department, and stipulates customer service department must implemented strictly in line with the "service control procedures", thus improving the customer satisfaction, in the meanwhile, developed a set of viable options: during the free warranty period, the company responsible for the maintenance of all the equipments, Of any on account of technics, the quality of materials and products quality caused damage to the equipment or parts ,we will replace and maintenance free, But users misconduct or other cause of the accident (such as natural disasters and other irresistible forces). JoinMax only charge the cost of the replacement parts, without charge the maintenance fees.

2. Provide maintenance services for life-long
JoinMax shall be responsible for the screen repair and maintenance for life-long during the free warranty period, ensure the extension of service. However, fees is levied depending on the specific circumstances. Customers can choose their own maintenance or products renewal. Maintenance fees is composed of accessories fees and maintenance services fees, accessories fees calculated on the basis of the actual maintenance requirements. Maintenance services fees, including travel fares, accommodation fares, meals fares, hours of work fares and so on, and take a certain amount of prepaid when repairing, After the completion of maintenance, paid for the remainder accessories fees and maintenance services fees. Customers can also contact the customer service department for the product renewal, the renewal agreement can be signed within one to two years. During the renewal period, the product of customers enjoy the same service during the free warranty period. The different products of the same contract, the customer may decide the scope of the renewal products, for example, vulnerable products used the renewal service, non-perishable product choose the time to time maintenance, so as to guarantee the practical interests of the clients.

3. Equip with customer complaints hotline, Maintain smooth communication

Customer service staff would be patiently answered the various problems encountered by customers. Meanwhile the company's website ( WWW.JoinMax.Com ) also provide the columns of the customer complaints and the answers to the difficult problems, Its allows customers to associate with service personnel in various channels.

4. Maturity management of spare products and parts

The company will be calculated the number of spare parts of the accessories of each projects's after-sales service in accordance with the complexity of products during the system planning. Set up specialized warehouses products from the shelves according to the project categorization, customer service department maintenance the special spare parts, not to misappropriate, guarantee the supply of much-needed maintenance.

5 Regularly visit customers

Collect customer's opinion be on the initiative, regularly visit the customers, inspect the system operation. and maintenance the system, sum up the anomaly regularity of system operation, formulate preventive measures against possible accidents.

6 Provide software upgrade services

JoinMax will provide customers with the upgrade services about fabrication, control, broadcast software. The display screen broadcast software for the client display system will provide one year free upgrade. After the updated version of the broadcast software, JoinMax will give the upgrade version issued according to the pre-registered e-mail addresses of customers. Customers can also take heed of the company's website (WWW.JoinMax.Com), If receive the software upgrade information or company's mail notification, customers can bring up the request of software upgrade. Customer service department will according to the actual circumstance of customers to provide free or paid updated version of the software. Customers can be through authorized password on the company's website access to the corresponding software upgrade.

Technical support

1 JoinMax will provide technical advisory services with customers, and provide complete assessment proposals and technical suggestions of the technical parameters, standard indicators, devices equipment, function setting, environmental factors of the display screen.

2 Provide a full range of technical documentation, equipment information, usage instruction, maintenance note; Such information includes:
-»Equipment and accessories certificate;
-»Operation and maintenance manual for the use of equipment;
-»Equipment manufactured quality assurance;
-»Manufacture testing report.

3 Give the constructive advices to the design of control room and the installation and debug of the display screen equipment, simultaneously, according to the actual operation of the system equipped a reasonable configuration of the device. Ensure a successful completion of the equipment installation and online debugging.

4 Provide the construction, supervision and testing of the framework and decorative according to the drawing of mechanical designs and construction plans. JoinMax company will made their initial advices of the screen structure and decorate by view of a screen body needs and the views of customers, Both sides confirmed the structural design and construction plans, will take the responsibility of the entire construction project, supervision and inspection, ensure the quality of the project to meet the design requirements.

5 Responsible for on-site installation of the screen, debugging (or technical guidance and supervision).Installation and debugging is more crucial segment of the entire project, JoinMax will appoint a number of experienced technical personnel stationed site supervision and guidance throughout the process to ensure that the quality of the installation, achieving high quality standards.

6 Training operators and Maintenance staff for customers.
Training a certain quality of the software, hardware, network maintenance staff for customers is the most "radical and stopgap measures" of the after-sales service. Due to the general day-to-day maintain need to a professional knowledge and skills of the operation of system, therefore, JoinMax will dispatched the experienced training technical personnel designated by the operator. and giving the technology assessment to these operators, ensuring the trained personnel familiarly operate the display system.